Mail Classification
An intelligent agent that reads incoming emails, categorises them, automatically responds to common queries and escalates only what requires a human.
An email agent that never sleeps
Mail Classification monitors the inbox 24/7 — classifies messages by category, priority and department, and responds autonomously to common questions using data from your systems.
Automatic classification
Every message receives a category, priority and target department — based on content, sender and conversation history.
Autonomous responses
For common queries — order status, FAQ, quote requests — the agent responds independently, retrieving data from systems.
Intelligent escalation
Complex cases, complaints requiring decisions or emotional messages — reach a human with full context.
System integration
The agent retrieves data from CRM, ERP and ticketing systems — responses are personalised and based on current information.
Multilingual
Handles correspondence in Polish, English and other languages — the agent understands context regardless of message language.
Full history & audit
Every agent action is logged — you know what it replied, when and on what basis. Full audit trail.
From inbox to response in minutes
Deployment doesn't require replacing existing email infrastructure — the agent works as an intelligence layer over what you already have.
Message ingestion
The agent monitors the inbox and retrieves new messages — via IMAP, Microsoft 365 API or Google Workspace.
Analysis & classification
Content is analysed by a language model — intent, category, priority and suggested department.
Action
The agent responds autonomously, redirects to the right person or creates a ticket in the ticketing system.
Reporting
Dashboard with volume, categories and handling times — data for continuous process optimisation.
Works with your existing ecosystem
Mail Classification connects with popular email platforms, CRM and ticketing systems without requiring infrastructure changes.