AVC
Real-time analysis and categorisation of voice calls — automatic routing, intent classification and reporting for customer service centres.
Call classification that doesn't need to be listened to
AVC analyses incoming voice calls in real time — recognises the caller's intent and routes the call to the right agent or handles it automatically, without human involvement.
Speech recognition
Real-time call transcription and analysis with support for Polish and English.
Intent classification
Automatic call assignment to categories — complaint, order, technical support, quote request and others.
Intelligent routing
Based on classification, the call goes to the right agent or queue — without tree-menu IVR systems.
Automatic handling
Common queries — order status, opening hours, address — handled without agent involvement.
Reporting & analytics
Dashboard with call category breakdown, handling times and trends — data for contact centre optimisation.
Existing CC integration
APIs and connectors for the most popular call centre platforms — deployment without infrastructure replacement.
When does AVC deliver the greatest value?
AVC is particularly valuable for organisations handling large volumes of inbound calls, where response time and routing accuracy directly impact customer satisfaction.
E-commerce & retail
Automatic handling of order status, return and complaint queries — the most common call categories without agent involvement.
Finance & insurance
Identity verification, routing to product specialists, account and policy status queries.
Logistics & transport
Shipment tracking, delivery complaint handling, status notifications — automated without an agent.